Looking for Call Center Customer Service Representatives for a large pet insurance compnay in Brea. If you enjoy Customer Service and you are a pet a person then this position is great for you.
Temp to Hire opportunity with opportuntiy for growth. If brought on permanently pay rate will go up. This is a good company to get your foot through the door and gain experience/grow within a company.
If interested in this role please reach out to me at 949.727.3205 or by email at email@example.com
P.S. There will be a training class and it will last about 6-8 weeks remotely unless state says otherwise. Once the training is completed you will then commute to the office in Brea.
-Handle 80-100 inbound calls a day regarding insurance polocies from policyholders, third parties, and business partners.
-Make policy changes, answer policy and billing questions, take payments, and provide requested documentation
-Diagnose customer issues at a developing level. Being able to provide solutions to costumers and handle escalted calls
-Navigate through mulitiple systems at once on dual screens while taking notes when on the phone with customers
- Customer Service
- Interpersonal Sensitivity
- Call Center Support
- Basic Software Skills
- Years of experience: 2 years
- Experience level:Entry Level
Working hours: 8 AM - 5 PM
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