Customer Service rep

  • location: Brea, CA
  • type: Temp to Perm
  • salary: $14 per hour

job description

Customer Service rep

Looking for Call Center Customer Service Representatives for a large pet insurance compnay in Brea. If you enjoy Customer Service and you are a pet a person then this position is great for you.

Temp to Hire opportunity with opportuntiy for growth. If brought on permanently pay rate will go up. This is a good company to get your foot through the door and gain experience/grow within a company. 

If interested in this role please reach out to me at 949.727.3205 or by email at jessica.schutter@randstadusa.com

P.S. There will be a training class and it will last about 6-8 weeks remotely unless state says otherwise. Once the training is completed you will then commute to the office in Brea.



Responsibilities

-Handle 80-100 inbound calls a day regarding insurance polocies from policyholders, third parties, and business partners. 

-Make policy changes, answer policy and billing questions, take payments, and provide requested documentation

-Diagnose customer issues at a developing level. Being able to provide solutions to costumers and handle escalted calls 

-Navigate through mulitiple systems at once on dual screens while taking notes when on the phone with customers



Skills

  • Customer Service
  • Multi-tasking
  • Interpersonal Sensitivity
  • Call Center Support
  • Basic Software Skills
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


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