Call Center Team Lead

  • location: Cedar Knolls, NJ
  • type: Temporary
  • salary: $18 - $19 per hour

job description

Call Center Team Lead

Are you looking for the next steps in your Customer Service career? Take that first one by applying to be a Call Center Team Lead! If you have a positive, professional demeanor and understand the importance of helping others in the community, then this opportunity is perfect for you! The ideal candidate has previous experience as a Call Center / Customer Service Representative.





Responsibilities

Supervise team of Call Specialists (Direct Reports).
Mentor and develop staff
Manage time off / vacation requests from Call Specialists.
Participate in new hire training in accordance with established training curriculum.
Conduct ongoing call monitoring and provide feedback and coaching to ensure consistent quality of service.
Document results of call monitoring; document feedback and coaching sessions; maintain all documentation
According to established guidelines.
Manage staff schedules within budgetary guidelines.
Monitor and react to daily call floor activity (call volume, staffing, and agent productivity metrics) to
ensure key performance indicators are being met.



The essential functions of this role include:

  • working weekends
Skills
  • Quality Control (1 year of experience is preferred)
  • Customer Service (3 years of experience is preferred)
  • Call Center (3 years of experience is preferred)
  • Providing Feedback
Education
  • No Degree Required
Qualifications
  • Years of experience: 3 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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