Medical Customer Service Rep

  • location: Greenville, SC
  • type: Temporary
  • salary: $15 per hour

job description

Medical Customer Service Rep

This is work from home, remote position but you MUST live in the state of SC to qualify. Must have a MS Windows or Mac based computer (chrome books, tablets, phones, etc. are not compatible). Must be able to connect to internet directly via cable (WIFI is not compatible). 

  • Conduct phone calls to individuals within South Carolina who have been identified as coming in contact to a confirmed COVID-19 case.
  • Conduct interviews and investigations relating to contact tracing for COVID-19.
  • Use a scripted template to guide the interview process and assure all required questions are asked, education instructions given, and interaction is conducted with confidentiality and empathy.
  • Follow protocol/procedure to use a web-based platform to notify all close contacts of their exposure, determine the presence of symptoms, refer for testing if indicated, and provide appropriate quarantine education and guidance.
  • Record data for contact notification outcomes into the designated system accurately and at the time of call or encounter.

  • Preferred work experience in one or more of the following areas: public health, customer service experience in a healthcare setting, social work, and/or community engagement/development.
  • A Bachelor’s degree in health education, health-related field, psychology, biology, sociology, education or physical education can be substituted for experience.


Help our state overcome COVID-19. This position is from 8:00am-5:30pm, full time CONTRACT opportunity.   Interested candidates must complete the ASTHO Contact Tracer Training in order to be considered for the opportunity. This certification is 100% free and can be found at:

Please email a screenshot of your certification of completion to . Only candidates who obtain the certification will be considered.

The essential functions of this role include:

  • working weekends
  • Interpersonal Sensitivity
  • Customer Service
  • Basic Computer Skills
  • Active Listening
  • Empathy
  • Medical Terminology
  • the medical field
  • healthcare
  • social work
  • High School (required)
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 6 PM

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