Inbound Call Center Rep

  • location: Earth City, MO
  • type: Temporary
  • salary: $14 per hour

job description

Inbound Call Center Rep

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major State Farm company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound calls for a variety of customer and partner-related issues.  



Responsibilities

-Demonstrates working knowledge of the company and the department's workflow, procedures
-Demonstrates positive customer service skills and handles inquiries and problems
-Provides application and account status, maintenance, and answers lower complexity payment and policy questions
-Identifies application requirements and assists with origination processes and account maintenance
-Identifies the need to escalate for specialized activities when appropriate



The essential functions of this role include:

  • working in a smoke free environment
Skills
  • Telephone Etiquette
  • Active Listening
  • Call Center Support
  • Typing Skills
Education
  • No Degree Required
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 4:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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