Call Center Rep

  • location: Louisville, KY
  • type: Temporary
  • salary: $15 - $15.80 per hour

job description

Call Center Rep

If you are passionate about providing top-notch customer service and have at least one year of call center experience, we encourage you to apply to this opportunity. Our healthcare client is looking for world class Customer Care Representatives for their fast paced inbound call center. This one year contract position starts in July.  Will begin as work-from-home with the potential to transition to an onsite/in-office position. Must be able to work between 7am-7pm, Monday-Friday.



Responsibilities

Responsiblities include:

  • Responding to customer through the phone and email regarding insurance benefits, provider contracts, eligibility and claims
  • Troubleshoot problems and provides solutions
  • Logging customer updates
  • Ensures customer has a positive interaction and providing top level customer service and ensures that customers needs are met
  • Researches and analyzes data to address operational challenges and customer service issues


The essential functions of this role include:
  • working in a smoke free environment
Skills
  • Active Listening
  • Follow-up
  • Telephone Etiquette
  • Customer Service (1 year of experience is preferred)
  • Call Center Support (1 year of experience is preferred)
  • Basic Computer Skills (1 year of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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