Call Center Representative - Remote

  • location: Miami, FL
  • type: Temporary
  • salary: $11 - $12 per hour

job description

Call Center Representative - Remote

We are looking for 100+ Call Center Agents that can WORK FROM HOME!! Would you say you have experience providing world class customer service? We have a company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working from your home!! You will be receiving inbound calls and helping resolve customer concerns! 



Responsibilities

  • Confer with customers by telephone  to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service complaints.
  • Must have internet that is hard wired into their devices  (no wireless)
  • Must have headset.
  • Type 30 WPM alpha numeric / 6 months min of inbound calls of any kind! Experience in front desk hotel, receptionist, call center etc. 


The essential functions of this role include:
  • working weekends
Skills
  • Active Listening
  • Empathy
  • Telephone Etiquette
  • Call Center Support
  • Basic Computer Skills
  • Customer Service
  • Basic Software Skills
  • CRM
  • Data Entry
  • Typing Skills
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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