Collections Rep

  • location: Rocky Mount, NC
  • type: Temp to Perm
  • salary: $10 - $12 per hour

job description

Collections Rep

We are seeking individuals who are looking for a challenging position and are skillful with negotiating. We have several openings in our Recovery Department to handle the collection of debts for our Clients to include: negotiating payment plans and settlements, managing a personal collections portfolio, logging call information and processing documents. Our Agents work in a professional phone center environment managing a large volume of inbound and outbound calls.  Essential Duties and Responsibilities:

  • Negotiate payment plans and settlements with debtors
  • Answer and process inbound calls, place outbound calls
  • Process payments
  • Update electronic case files
  • Manage a personal collections portfolio
Knowledge, Skills, and Abilities Required:

  • Professional communication and customer service skills
  • strong ability to negotiate and persuade
  • Ability to process and manage a large volume of calls
  • Prior experience in collections or working in a phone center a plus
  • Ability to prioritize and manage own workflow
  • Ability to work as a team player


Responsibilities

  • Negotiate payment plans and settlements with debtors
  • Answer and process inbound calls, place outbound calls
  • Process payments
  • Update electronic case files
  • Manage a personal collections portfolio
Knowledge, Skills, and Abilities Required:

  • Professional communication and customer service skills
  • strong ability to negotiate and persuade
  • Ability to process and manage a large volume of calls
  • Prior experience in collections or working in a phone center a plus
  • Ability to prioritize and manage own workflow
  • Ability to work as a team player


Skills
  • communication skills
  • Call Center Support
  • Prioritizing
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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