Call Center Rep

  • location: Wallingford, CT
  • type: Temporary
  • salary: $11 per hour

job description

Call Center Rep

Our client is currently seeking Inbound Customer Service Representatives. CSR's are responsible for taking orders, assisting customers with questions relating to orders, and resolving issues or investigating problems with orders by working with both the customer and the client to maintain the high standards. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Handle inbound customer calls to assist customers and members Technical support Online bill pay and online security support Document interactions with specific details in the case management system



Responsibilities

The requirements listed below are representative of the knowledge, skill and/or ability required. 
- Full time (seasonal & perm) positions 
- Paid training - earn while you learn 
- Flexible work schedules 
- $11 per hour 
- A fun work environment offering various contests & performance incentives

-Previous experience with customer service in a call center or retail environment preferred 
-Excellent listening skills 
-Professional verbal communication skills (friendly and conversational) and written communication skills; spelling, grammar and data entry 
-Computer proficiency in a windows environment, internet navigation and keyboarding skills 
-Must have the ability to use computer for extended period of time to enter and process customer orders. 
-Demonstrated excellent customer service skills. 



Skills

  • Active Listening
  • Empathy
  • Telephone Etiquette
  • Customer Service
  • Basic Software Skills
  • Typing Skills
  • Basic Computer Skills
Education
  • High School
Qualifications
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 4 PM

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