Customer Service - Life Insurance

  • location: Wethersfield, CT
  • type: Permanent
  • salary: $40,000 per year

job description

Customer Service - Life Insurance

Randstad is looking for a Customer Service Professional with a P&C License who is looking to get back to work with an excellent Insurance Organization in the Rocky Hill area. The role is responsible for helping to retain clients; to interact with customers, providing information and service in response to their inquiries about products and services; to handle and resolve customer concerns; and to assist with day to day operations.

If qualified and interested, please send your resume with statement of interest to david.six@randstadusa.com or call 860-677-5757 for more information.



Responsibilities

- Develop long-lasting relationships with clients and referral sources
- Focus on customer satisfaction and retention
- Always act with integrity and in the best interest of the client
- Ability to write grammatically correct emails & letters
- Be aware of avoiding potential E&O claims ¿ i.e., properly address all needs (e.g., calls, policy
changes, rewrites/saves, email requests for service) ¿ and document, document, document via
notes in the agency management system
- Create and process cancellation checklists, renewal checklists, as well as welcome and thank you
letters
- Process Files and e-Files
- Report preparation
- Monitor and order supplies/inventory
- Educate clients and prospective clients
- Identify cross-sell opportunities
- Adhere to the agency¿s stated E&O expectations



Skills

  • Customer Service
  • Adapting to Change
  • Health Insurance Policies (2 years of experience is required)
  • Active Listening
  • Telephone Etiquette
Education
  • Associates
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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