Customer Service Representative

  • location: Belleville, IL
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer Service Representative

Small team in Swansea, Illinois is in search of Customer Service Representatives with commercial Finance & Banking experience.

Agents will be answering in-bound client calls mainly from business and commercial clients. An example of some of the tasks are listed below. There are no sales or promotional work involved in these positions.   

  • Train clients in navigating a range of Treasury Management online applications
  • Troubleshoot issues clients may encounter using these online applications.
  • Answer questions related to most aspects of Commercial accounts such as:
  • Commercial Loans
  • Investment Activity
  • Fraud prevention
  • Wires
  • Electronic payments
  • Transactional questions
  • Research and correct account transaction errors
  • Process Stop payments
  • Pull reports and statements
The expectation is for agents to provide our clients with superior customer service on every call.  The agent receives full training in basic Banking and Treasury Management.



Responsibilities

 Excellent customer service skills with a focus on a superior customer experience
 Self motivated with a drive for excellence in every aspect of performance
 Communicate clearly and professionally both in oral and written forms
 Good analytical and problem solving skills
 High level of comfort when dealing with technical information
 Demonstrated skills in Microsoft Word and Excel
 Adaptability and flexibility to quickly adjust to changing project needs
 Previous experience with banking systems (Treasury Management a plus).
 Two or more years Customer Service or Help Desk experience.



Skills

  • banking
  • Customer Service
  • Troubleshooting
  • Basic Software Skills
  • Telephone Etiquette
  • Active Listening
  • Data Entry
Education
  • No Degree Required
Qualifications
  • Years of experience: 4 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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