Small team in Swansea, Illinois is in search of Customer Service Representatives with commercial Finance & Banking experience.
Agents will be answering in-bound client calls mainly from business and commercial clients. An example of some of the tasks are listed below. There are no sales or promotional work involved in these positions.
- Train clients in navigating a range of Treasury Management online applications
- Troubleshoot issues clients may encounter using these online applications.
- Answer questions related to most aspects of Commercial accounts such as:
- Commercial Loans
- Investment Activity
- Fraud prevention
- Electronic payments
- Transactional questions
- Research and correct account transaction errors
- Process Stop payments
- Pull reports and statements
The expectation is for agents to provide our clients with superior customer service on every call. The agent receives full training in basic Banking and Treasury Management.
Excellent customer service skills with a focus on a superior customer experience
Self motivated with a drive for excellence in every aspect of performance
Communicate clearly and professionally both in oral and written forms
Good analytical and problem solving skills
High level of comfort when dealing with technical information
Demonstrated skills in Microsoft Word and Excel
Adaptability and flexibility to quickly adjust to changing project needs
Previous experience with banking systems (Treasury Management a plus).
Two or more years Customer Service or Help Desk experience.
- Customer Service
- Basic Software Skills
- Telephone Etiquette
- Active Listening
- Data Entry
- Years of experience: 4 years
- Experience level:Experienced
Working hours: 8 AM - 4 PM
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