Contact Center Associate

  • location: Des Moines, IA
  • type: Temp to Perm
  • salary: $13 - $14 per hour

job description

Contact Center Associate

If you love helping people and being that "go to" leader that provides the best customer service, consider applying for this Contact Center Associate position. Randstad is seeking individuals to join one of our top clients in the Des Moines area, and we are looking for those with top customer service skills! 

Click to apply, or email a resume to amanda.carnahan@randstadusa.com and express your interest! You may also reach out via phone by calling 515-318-6892 or texting us at  515-329-5034 .



Responsibilities

Contact Center Associate will be responsible for:

  • yielding inbound calls from customers as it relates to their mortgage policies. 
  • assisting customers with questions/concerns.
  • connecting customers to the appropriate department if needing extra guidance.
  • learning and executing company policies.
  • driving the positive company culture every day. 


Skills
  • Customer Service
  • Typing Skills
  • Basic Computer Skills
  • Telephone Etiquette
  • Multi-tasking
Education
  • High School (required)
Qualifications
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: Second

Working hours: 10:30 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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