Customer Service rep

  • location: Saint Louis, MO
  • type: Temporary
  • salary: $17 per hour

job description

Customer Service rep

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major healthcare company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.  



Responsibilities

  • Inbound calls from members regrading benefits, eligibility, rewards, and member material. Provide information to customer inquiries about products and services, and resolve customer complaints - 
  • Follow up with solutions for customers
  • Resolve billing complaints by exchanging merchandise, refunding money and adjusting bills
  • Details documentation for customer records for inquiries and actions taken
  • Work independently 


The essential functions of this role include:
  • working in a smoke free environment
Skills
  • Customer Service (1 year of experience is required)
  • Claims Processing (1 year of experience is required)
  • Follow-up
  • Basic Computer Skills
  • Typing Skills
  • customer resolution (1 year of experience is required)
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 7 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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    Customer Service Rep

  • location: Saint Louis, MO
  • job type: Temporary
  • salary: $20 - $22 per hour
  • date posted: 6/8/2020