Service Writer

  • location: Bel Air, MD
  • type: Temporary
  • salary: $15 - $18 per hour

job description

Service Writer

Do you have administrative experience in the vehicle service industry? Do you have knowledge of vehicle maintenance and great customer service skills? 

We are currently recruiting for a Service Writer position with a well known organization in Harford County.  This is an opportunity to collaborate with a great team and give back at the same time.





Responsibilities

Ensures the efficient operation of and control of work requests and supports the maintenance activities of the location. Directly interacts with other departments and the client. Provides customer satisfaction through clerical shop and telephone support.

  • General knowledge of the principles, techniques and practices of servicing and repairing vehicles and equipment. Knowledge of the use and operation of tools and machinery used in vehicle and equipment repair work. Understands the hazards and safety precautions of the trade.
  • Opens work request immediately upon receipt, and closes work request immediately upon completion of quality inspection. 3)
  • Runs and reviews AQR reports, board check reports, open work order reports, and any reports as needed for the location to insure work flow through the shop. Reviews DVCR (Customer Write Up forms) and takes appropriate action, as required


Skills
  • Customer Service
  • Active Listening
  • Telephone Etiquette
  • Troubleshooting
  • Follow-up
  • Basic Computer Skills
  • Typing Skills
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4:30 PM

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