WORK FROM HOME Customer Service

  • location: Jacksonville, FL
  • type: Temporary
  • salary: $12 per hour

job description

WORK FROM HOME Customer Service

WORK FROM HOME Customer Service Opportunity! 

The pay for this position is $12/hr and you will be working from home! 

What is needed for this job: USB headset, a computer and high speed internet 

Essential Functions: 

• Address customer questions and concerns regarding product and delivery information

• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.

• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.

• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise

• Perform other duties as assigned

Qualifications: 

• High School diploma or GED

• 1 – 2 years previous customer service experience

• Experience in a performance-based or metric-driven environment

•  ability to communicate both verbally and written with capable data entry skills

Important Facts:

MUST HAVE THESE FOR CONSIDERATION

• Full Time availability - no part time, temporary schedules.

• Must complete the Indeed Assesment (Email will be sent once you apply)

• Ability to complete mandatory paid training for 3 weeks - 100% attendance is required

• Must live in the state of Florida

• Must have a computer/PC/MAC with compatible OS and webcam

• Must have a computer USB headset with microphone

• Computer must be hard wired to your router as WiFi is not allowed due to bandwidth constraints

• Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training (Not sure if you have this? Check here: http://speedtest.wsgc.com/ )



Please apply directly to this posting with your most updated resume to be considered for this position. Position will start for training on Friday, 05/29/2020. 



Responsibilities

Essential Functions:

• Address customer questions and concerns regarding product and delivery information

• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.

• Successfully negotiate and appease customers using a variety of methods established by customer's guidelines.

• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise

• Perform other duties as assigned



The essential functions of this role include:

  • working up to 10 hrs of overtime per week
  • working weekends
Skills
  • Customer Service
  • Active Listening
  • Typing Skills
  • Basic Computer Skills
  • Basic Software Skills
  • Troubleshooting
  • Interpersonal Sensitivity
  • Telephone Etiquette
  • Follow-up
  • Empathy
  • ERP
  • Clerical Work
Education
  • No Degree Required
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 2 PM - 11 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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