Customer Care Representative - Call Center

  • location: San Diego, CA
  • type: Temp to Perm
  • salary: $18 per hour

job description

Customer Care Representative - Call Center

Randstad is looking for medical call center professionals to add to their team for an exciting position as a PROGRAM SPECIALIST (Customer Service Rep) with an established biotech/pharmaceutical company in the Rancho Bernardo area.

The Program Specialist is responsible for supporting the operations of call center programs including reimbursement hotlines and patient assistance programs.  The focus of the Program Specialist is to help patients gain access to therapies they need, in some cases, in order to survive. The Program Specialist responds to requests from customers, who may include patients, physicians, hospital staff, pharmacists, and distributors.


• Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners.

• Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures.

• Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy.

• Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments.

• Be familiar with the market place and the insurance options available to educate patients on available options as appropriate.


  • Call Center Support (1 year of experience is preferred)
  • Customer Service (2 years of experience is required)
  • Basic Computer Skills (2 years of experience is required)
  • Data Entry (1 year of experience is required)
  • Inbound/Outbound Calls (1 year of experience is required)

  • High School (required)

  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 6 AM - 7 PM (8 hour shift, within hours of operations)


***Position is a Work From Home role, due to Covid-19.  However, this can change at any time.  Office is located in the Rancho Bernardo area***

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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