Do you enjoy communicating with people on the phone? Are you bilingual in English and Spanish? Have a cheery disposition? Have a knack for solving problems and making product recommendations? We are looking for customer service representatives to join the customer care team at a mobile provider call center. If you like the idea of dressing down for work, you will enjoy the casual dress code.
If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you!
As a Customer Service Representative you will answer incoming calls, emails and messages from customers for researching solutions, taking bill payments, processing orders, reviewing options, and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions. We are a metric driven team and expect our teams to reach daily activity and quality goals. Top performing individuals and teams are recognized every day for their accomplishments.
Respond to customer phone and email inquiries in a prompt, courteous and concise manner.
Review customer accounts and identifies options that meet their current needs.
Answer customer questions and assists in problem resolution.
Accurately document all customer interactions in clear and thorough detail.
Good problem-solving and conflict resolution skills
Excellent listening and communication skills
Ability to diffuse emotional situations
The essential functions of this role include:
- Call Center Support (1 year of experience is required)
- Typing Skills
- Active Listening
- Telephone Etiquette
- Adapting to Change
- Customer Service
- Spanish (1 year of experience is required)
- Years of experience: 1 year
- Experience level:Entry Level
Working hours: 9 AM - 5:30 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.