Customer Service Specialist

  • location: Miami, FL
  • type: Temporary
  • salary: $18 - $20 per hour

job description

Customer Service Specialist

Would you say you have experience providing world class customer service? We are hiring for a Customer Service Specialist where the the successful candidate will provide customer service and support via telephone, fax, email and fulfills customer needs to ensure customer satisfaction, but may require deviation from standard screens, scripts, and procedures! Great company to work for! 



Responsibilities

  • Under direct supervision, assists in import and export processes and compliance in day-to-day export and import operations.
  • Contributes to compliance procedures and record keeping program.
  • Monitors import and export practices to ensure full compliance with regulations.
  • Assists with import and export documentation.
  • Familiar with Import and Export Compliance rules and regulation, including, but not limited to the Export Administration Regulations and U.S. Customs Regulations.
  • Effective written and verbal communication skills.
  • A strong attention to detail.
  • Effective at cross departmental teamwork.
  •  Excellent time management skills.
  • Computer proficiency in MS
  • Office applications and ERP applications (SAP a plus).


Skills
  • Customer Service
  • ERP
  • Active Listening
  • Empathy
  • Basic Software Skills
  • Follow-up
  • Telephone Etiquette
  • Interpersonal Sensitivity
  • Typing Skills
  • Adapting to Change
  • CRM
  • Troubleshooting
  • AC/DC Drives
  • Basic Computer Skills
  • Analytical Thinking
  • Confidentiality
  • Filing
  • communication skills
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8:30 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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