Customer Service - Technical

  • location: Minneapolis, MN
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer Service - Technical

Looking to jump start your technical career, get your foot in the door with a Fortune 500 company, and WORK FROM HOME?!

Randstad is seeking tech saavy customer service reps for long term contract and  contract to hire opportunuities!  This poistion will be fielding incomong calls chats and emails from internal teams to help troublshoot any technical hardware or software issues and finding resolutions quickly utlizing the company's resources and tools.  

If you are tech savvy, have experience with computers, troublshooting and love technology then this is the job for you!

This will be a WORK FROM HOME position for at least the next 5 months after which you will transition to the corporate office located in Brooklyn Park MN. This position will offer $15/hr with pay increases once hired on, and equipment will be supplied along with paid training.



Responsibilities

Receive inbound calls, chats and emails from internal employees

Diagnose and support troublshooting in regards to software or hardware issues

Provide updates on when resolution will be complete

Escalate issues when necessary

Follow protocols and processes to fix any outstanding issues



Skills

  • Customer Service
  • Basic Software Skills
  • Troubleshooting (1 year of experience is required)
  • Telephone Etiquette
Education
  • High School
Qualifications
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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