Bilingual Call Center Rep

  • location: Danvers, MA
  • type: Temp to Perm
  • salary: $16 - $16.36 per hour

job description

Bilingual Call Center Rep

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major non-profit organization located in Danvers, MA is looking for call center representatives to join the Customer Care team. The call center representative will take inbound and make outbound calls for a variety of customer and partner related issues. This is a temp to hire opportunity after 90 days. The client is looking for someone who is a self starter, not afraid to ask questions, and who thrives in making inbound or outbound calls. Must haves: -Bi-lingual in both Spanish and English -Previous 1-2 years of working in a call center environment/customer service background -Tardiness/absenteesism will not be tolerated within the 1st 90 days -Reliable transportation, this place is not accessible by public transport


  • Handling fewer than 50-100 inbound and outbound calls and providing excellent customer service
  • Basic data entry
  • Accountable for representing the company’s image in a professional manner and championing excellent customer service

The essential functions of this role include:
  • working in a smoke free environment
  • Call Center Support (1 year of experience is required)
  • Customer Service (2 years of experience is required)
  • Problem Solving (1 year of experience is required)
  • Basic Computer Skills
  • High School (required)
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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