Bilingual Call Center Rep

  • location: Danvers, MA
  • type: Temp to Perm
  • salary: $16 - $16.36 per hour

job description

Bilingual Call Center Rep

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major non-profit organization located in Danvers, MA is looking for call center representatives to join the Customer Care team. The call center representative will take inbound and make outbound calls for a variety of customer and partner related issues. This is a temp to hire opportunity after 90 days. The client is looking for someone who is a self starter, not afraid to ask questions, and who thrives in making inbound or outbound calls. Must haves: -Bi-lingual in both Spanish and English -Previous 1-2 years of working in a call center environment/customer service background -Tardiness/absenteesism will not be tolerated within the 1st 90 days -Reliable transportation, this place is not accessible by public transport



Responsibilities

  • Handling fewer than 50-100 inbound and outbound calls and providing excellent customer service
  • Basic data entry
  • Accountable for representing the company’s image in a professional manner and championing excellent customer service


The essential functions of this role include:
  • working in a smoke free environment
Skills
  • Call Center Support (1 year of experience is required)
  • Customer Service (2 years of experience is required)
  • Problem Solving (1 year of experience is required)
  • Basic Computer Skills
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4:30 PM

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