Customer Service Team Lead

  • location: Minneapolis, MN
  • type: Temporary
  • salary: $20 - $22 per hour

job description

Customer Service Team Lead

Randstad is hiring three team leads for a Fortune 500 leading retailer in Brooklyn Park, Minnesota. This position is temporary through the end of the year with opportunity to be extended and possibly converted permanently within two years. The first six months of this role will be work from home due to the pandemic, afterwards will transition to an in-office role. 

These team leads will be liasions between Randstad and our client. They will be responsible for supporting a team of 100+ contracted reps, providing feedback, going over metrics and tracking adherance.

The contracted customer service reps are handling technically driven calls and chats, so these individuals need to be tech-savvy to be successful in this role.



Responsibilities

• Places, receives and routes a high volume of calls through an electronic switchboard
• Talks with customers by phone.
• Maintains incoming call volumes and performance standards
• Takes and/or supplies information from/to callers
• Resolves customer service challenges
• Relays messages or order information
• Checks new temp workers starts/returning temporary workers in upon arrival
• Trains new temporary workers (assignment functions and timekeeping processes)
• Coach assignment performance of temporary workers
• Act as the standard for temporary worker performance, “Be the example.”
• Facilitate instruction from Internal Company Lead’s to temporary workers and onsite/branch staff
• Communicate daily with onsite/branch regarding temporary worker absences or any other relevant updates
• Coach temporary workers as applicable, engaging the branch office when appropriate



The essential functions of this role include:

  • working weekends
Skills
  • Providing Feedback
  • Leading (1 year of experience is required)
  • Adapting to Change
  • Follow-up
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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