Post Purchase Specialist

  • location: Thousand Oaks, CA
  • type: Temp to Perm
  • salary: $21 per hour

job description

Post Purchase Specialist

Does the idea of an open, challenging and collaborative environment put a smile on your face?

Our Mortgage Banking client in Thousand Oaks, CA is looking for qualified people. Our client is a leader in Correspondent Lending and wants you to join their team. If you have a solid understanding of mortgage loans, customer service as well know what a good loan package consist of then read on for more details about the responsibilities.

The Post Purchase Specialist is responsible for the operational management of client relationships, providing quality service, assisting internal departments, following up on escalations as needed, and documentation request.

Responsibilities:

·          Manage high volume pipeline

·          2 hour response time to all request (internal & external)

·          1 hour PPR critical doc collection request

·          Communicates with clients on a regular basis, maintaining specific communication SLA's

·          Reviews documentation and requesting documentation when needed

·          Responsible for 24 hour refund/invoice submissions

·          Runs daily reporting, managing aged loans, complete multiple task daily

·          Ensure all Post Closing Secondary Pool Edits are completed daily

·          Handling the Post Purchase Escrow Holdback Pipeline

·          DB Eligibility reviews daily

·          Maintain Quality of 90% or higher

Qualifications:

·          Excellent communication skills

·          Client service focus

·          Must be organized, responsible and able to use good judgement

·          Handle high Production and performance expectations

·          Ability to work independently and as a team player

·          Ability to perform highly detailed work with multiple interruptions

·          Ability to identify and solve problems with strong attention to detail

·          Basic proficiency in Microsoft Office products (Excel, Word, etc)

·          1-3 years mortgage experience, with a thorough ability to recognize and review basic mortgage documentation





Responsibilities

·          Manage high volume pipeline

·          2 hour response time to all request (internal & external)

·          1 hour PPR critical doc collection request

·          Communicates with clients on a regular basis, maintaining specific communication SLA's

·          Reviews documentation and requesting documentation when needed

·          Responsible for 24 hour refund/invoice submissions

·          Runs daily reporting, managing aged loans, complete multiple task daily

·          Ensure all Post Closing Secondary Pool Edits are completed daily

·          Handling the Post Purchase Escrow Holdback Pipeline

·          DB Eligibility reviews daily

·          Maintain Quality of 90% or higher



The essential functions of this role include:

  • working in a smoke free environment
  • working up to 5 hrs of overtime per week
Skills
  • Written Communication
  • Verbal Communication
  • Microsoft Office
  • Customer Service
  • detailed
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


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