Customer Service Representive

  • location: Nashville, TN
  • type: Temporary
  • salary: $16 per hour

job description

Customer Service Representive

Do you enjoy providing solutions for customers, clients and health care professionals via the phone and email?   We are looking for Customer Service Representatives to join the team at a large healthcare insurance company for a long-term project. If you like the idea of putting your creative problem solving and critical thinking skills to work, this position is for you!

If you have a positive, professional demeanor, this opportunity is perfect for you!



Responsibilities

·1+ years of customer service experience analyzing and solving customer problems required; medical experience or call center not required

·Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

·Knowledge of Medical Terminology a PLUS

·Excellent written and oral communication skills

·Exceptional organizational and time-management focus

·Perfect attendance is required

·Must be able to work shift work from 7:00 am - 9 pm Monday through Sunday.  Shifts will be determined after training which is for 6 weeks.  This is a long term position through end of February 2021

·Work at home due to COVID-19 but will eventually transition back into the office





The essential functions of this role include:

  • working up to 8 hrs of overtime per week
  • working weekends
Skills
  • Customer Service (1 year of experience is required)
  • Microsoft Office (1 year of experience is preferred)
  • Telephone Etiquette
  • Medical Terminology
  • Time Management
  • Communication skills
Education
  • Bachelors
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 7 AM - 9 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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