Customer Service rep

  • location: Alpharetta, GA
  • type: Temp to Perm
  • salary: $12 per hour

job description

Customer Service rep

Are you looking for an opportunity in customer service in Alpharetta? Do you have 1-2 years experience working in customer service for a manufacturer? Are you looking to get your foot in the door and have an immediate effect on day to day operations within order management, customer service, social media, and marketing? 


  • Respond and resolve customer cases in all Online Marketplace Channels
  • Answer and resolved  Facebook and Instagram customer  complaint messages  mandatory
  • Answer and resolve customer service telephone calls, document customer resolution in accounts
  • Provide order status and tracking shipments for customers
  • Explain marketing campaign discount programs, new products, product installations
  • Resolve backorder customer issues
  • Process customer returns, replacements, and warranty claims for all Marketplace Channels
  • Prepare shipping label for warranty replacement claim and order labels for Customer Service China Team

  • Customer Service (2 years of experience is required)
  • Microsoft Excel (1 year of experience is required)
  • 55 WPM
  • Facebook
  • social media
  • Twitter
  • Instagram
  • Bilingual in Spanish/ English
  • Customer Retention
  • Customer Loyality
  • Administrative Duties
  • High School (required)
  • Years of experience: 0 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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