Customer Service rep

  • location: Overland Park, KS
  • type: Temp to Perm
  • salary: $15 - $15.91 per hour

job description

Customer Service rep

This position would be a temp to hire position for one of our customers in the insurance industry. The ideal candidate for this role will be upbeat, personable and can easily manage multiple projects at once. Investing in their employees is what they do! This client is looking for candidates who want a company that offers stability and growth opportunities.

Primary Responsibilities

  • Enroll customers in classes and online courses
  • Act as a point of contact in order to guide customers from start to completion of the courses
  • Provide technical support for customers using the website or apps
  • Work with sales team to identify and qualify leads
  • Provide support to other department managers
  • Take 50-75 calls per day from customers
  • Respond to customer emails in a timely manner
Requirements

  • 1-3 years’ experience in a professional office environment
  • Excellent Attendance record
  • Dependable, organized, and must be able to work in a fast paced environment. 
  • Associates degree required, Bachelor’s preferred
  • Communicate effectively with both internal and external customers/clients
Benefits

  • Friendly, professional work environment
  • Comprehensive Benefits Package
  • $15-$16/hr.  


Responsibilities

  • Enroll customers in classes and online courses
  • Act as a point of contact in order to guide customers from start to completion of the courses
  • Provide technical support for customers using the website or apps
  • Work with sales team to identify and qualify leads
  • Provide support to other department managers
  • Take 50-75 calls per day from customers
  • Respond to customer emails in a timely manner


Skills
  • Customer Service
  • Basic Software Skills
  • Active Listening
  • Typing Skills
  • Adapting to Change
  • Scheduling (2 years of experience is preferred)
Education
  • High School
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 10 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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