Call Center - Customer Service

  • location: Austin, TX
  • type: Temp to Perm
  • salary: $16 per hour

job description

Call Center - Customer Service

Do you want an opportunity to be part of a fantastic customer support team? To be able to work for a company that cares about their employees and the time they spend with their family. Are you willing to learn new skills and put in your best effort to be a top performer? If the answer is yes apply for this position or reach out to Will.Rodriguez@randstadusa.com. 



Responsibilities

  • Serve as a liaison between Customers and other departments to communicate information
  • Use common Customer feedback to identify opportunities to continuously improve the Customer Experience
  • Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problems
  • Assist Customers with phone and email inquiries about order status, payments, refunds and site operation


The essential functions of this role include:
  • working weekends
Skills
  • Customer Service
  • Troubleshooting
  • Basic Computer Skills
  • Basic Software Skills
  • Call Center Support
  • Telephone Etiquette
  • Follow-up
  • Empathy
  • Active Listening
  • Adapting to Change
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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