Inbound Call Center Agent

  • location: Cleveland, TN
  • type: Temp to Perm
  • salary: $11.50 - $17.25 per hour

job description

Inbound Call Center Agent

Randstad is currently accepting applications for call center representative in the Cleveland, TN area.These positions take place in an office and call center environment. There are temp to hire opportunities that offer full 100% PAID benefits to employees once they are hired full time! This includes, medical, vision, and dental.

These are not work from home opportunities.

Applicants must be willing to work an 8 hour shift from 7am-12am Mon-Sun. Candidates must submit to client screenings such as a criminal background check and drug test. 

A resume is required in order to be considered for this position.



Responsibilities

  •  Receiving Inbound calls
  •  Assisting customers with technical issues
  •  Documenting customer needs and problems on accounts
  • Receiving and processing orders 
  • General troublshooting 


The essential functions of this role include:
  • working up to 5 hrs of overtime per week
  • working weekends
Skills
  • Telephone Etiquette
  • Typing Skills
  • Active Listening
  • Basic Software Skills
  • Customer Service (1 year of experience is required)
  • Typing 35 WPM (1 year of experience is required)
  • Basic Computer Skills
  • Call Center Support
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 7 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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