Customer Support Specialist

  • location: Accokeek, MD
  • type: Permanent
  • salary: $35,000 - $35,360 per year

job description

Customer Support Specialist

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major company is looking for Customer Support Specialist to join the Customer Care team. The Customer Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues. Must possess Salesforce or CRM knowledge with a high attention to details and be a team oriented support person.  



Responsibilities

Process consumer phone orders into an order portal.  Operate computer terminal to input orders in Salesforce.  Stimulate sales by making suggestions based on customer order and preferences and a high attention to detail.  Respond to customer's questions concerning product by telephone or email.  Resolving customer issues with a detail oriented skill.  Facilitate customer returns.



Email resume to jennifer.anderson@randstadusa.com



Skills

  • Customer Service
  • CRM
  • Basic Software Skills
  • Analytical Thinking
  • Telephone Etiquette
Education
  • Bachelors (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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