Mortgage Customer Service Rep

  • location: Phoenix, AZ
  • type: Temp to Perm
  • salary: $15 - $16 per hour

job description

Mortgage Customer Service Rep

Are you looking to get your foot in the door in an office setting? We have the right opportunity for you! Located in South Phoenix, our client is looking for 7 Mortgage Customer Service Representatives to join their team. They have an amazing training period where they focus and invest their time on each employee they hire. Training consists of classroom experience, role plays and hands on practice. The ideal candidate has experience in the retail or food industry who is looking to gain office setting experience. On a daily basis, this person will verify information on credit reports as requested and act as a middle man between the mortgage lender, the borrower, and the credit grantor.



Responsibilities

  • Communicate information in internal and external customers in a professional manner
  • Update and verify information on credit reports
  • Develop an understanding of their software
  • Manage unresolved issues
  • Coordinate phone communication between multiple parties
  • Comply with the FCRA and internal guidelines and procedures


Skills
  • retail experience
  • Customer Service
  • Typing Skills
  • Basic Software Skills
  • Adapting to Change
  • Troubleshooting
  • Basic Computer Skills
  • Follow-up
  • Telephone Etiquette
  • Empathy
  • Active Listening
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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