Customer Service Reprentative

  • location: Durham, NC
  • type: Temp to Perm
  • salary: $17 per hour

job description

Customer Service Reprentative

Are you looking for long term opportunity that enables you to develop your career in customer service?

The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within Covance. After comprehensive training, you will respond to requests from patients and healthcare partners. Additionally you will also be in constant contact with medical insurance companies to help patients and providers understand and navigate the complexities of insurance coverage for a prescribed therapy. The Program Specialist needs to be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customers. The Program Specialist is proficient and knowledgeable about all the services provided on their assigned program(s).  This is your opportunity to have an exciting career while making a difference in people’s lives.  Essential Job Duties:  Additional Job Responsibilities include:  • Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners.  • Document calls in appropriate tracking systems, handle/escalate calls per established guidelines and procedures.  • Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy.  • Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments.  • Be familiar with the market place and the insurance options available to educate patients on available options as appropriate.    



Responsibilities

The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within Covance. After comprehensive training, you will respond to requests from patients and healthcare partners. Additionally you will also be in constant contact with medical insurance companies to help patients and providers understand and navigate the complexities of insurance coverage for a prescribed therapy. The Program Specialist needs to be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customers. The Program Specialist is proficient and knowledgeable about all the services provided on their assigned program(s). 
This is your opportunity to have an exciting career while making a difference in people’s lives. 
Essential Job Duties



The essential functions of this role include:

  • working in a smoke free environment
  • working in a non-temperature controlled environment
Skills
  • Customer Service
  • Follow-up
  • Empathy
  • Interpersonal Sensitivity
  • Telephone Etiquette
  • Clerical Work
  • Basic Computer Skills
  • Basic Software Skills
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 7 AM - 6 PM

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