Randstad is looking for medical call center professionals to add to their team for an exciting position as a PROGRAM SPECIALIST (Customer Service Rep) with an established biotech/pharmaceutical company in the Rancho Bernardo area.
***Position is a Work From Home role, due to Covid-19. However, this can change at any time. Office is located in the Rancho Bernardo area***
The Program Specialist is responsible for supporting the operations of call center programs including reimbursement hotlines and patient assistance programs. The focus of the Program Specialist is to help patients gain access to therapies they need, in some cases, in order to survive. The Program Specialist responds to requests from customers, who may include patients, physicians, hospital staff, pharmacists, and distributors.
• Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners.
• Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures.
• Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy.
• Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments.
• Be familiar with the market place and the insurance options available to educate patients on available options as appropriate.
- Customer Service
- Telephone Etiquette
- Basic Computer Skills
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 6 AM - 7 PM
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Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.