Customer Relations Specialist

  • location: Des Moines, IA
  • type: Temp to Perm
  • salary: $14 per hour

job description

Customer Relations Specialist

Do you have a positive attitude and great communication skills? Do you work well in a fast paced environment? If so, this opportunity is perfect for you!

Please apply today and or send your updated resume to John.mcclellan@randstadusa.com or call 515-318-6892

We are looking for a customer service representative to join a well-known mortgage operations center located in the Des Moines area. This position will take calls from customers regarding Home Equity and Title related information.

Responsibilities: -Manage high pace inbound calls -Good problem solving skills -Accurate data entry -Ability to meet daily/weekly production and quality goals

Please apply today and or send your updated resume to John.mcclellan@randstadusa.com or call 515-318-6892

Starting pay is $14.00 per hour and is Full Time hours. 

Multiple shifts available! 





Responsibilities

Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.  Duties may include:  resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced representatives either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes.   May also cross-sell or refer products, review data and report trends to management, and project work



The essential functions of this role include:

  • working in a smoke free environment
Skills
  • Customer Service
  • Basic Software Skills
  • Active Listening
  • Responsiveness
  • Interpersonal Sensitivity
  • Confidentiality
  • Adapting to Change
  • Written Communication
  • Basic Computer Skills
  • Telephone Etiquette
  • Follow-up
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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