QUALITY ASSURANCE Manager / Team Lead QA

  • location: Winston Salem, NC
  • type: Temp to Perm
  • salary: $18 - $20 per hour

job description

QUALITY ASSURANCE Manager / Team Lead QA

Are you a professional, enthusiastic and motivated leader who has a passion for coaching others towards success? If so, we are looking for a multifaceted leader who can successfully manage the day to day responsibilities of a manager in a fast paced enviroment. We are looking for someone who is comfortable providing feedback, has great management skills, and has exemplary customer service skills!



Responsibilities

  • Conduct training for call center staff 
  • Coach customer service staff on work procedures including but not limited to proper call handling and maintaining call quality standards
  • Provide constructive feedback and positive reinforcement to drive performance 
  • Conduct call evaluations ensuring compliance with performance standards and superior outcomes 
  • Identify developing trends impacting the quality of our service and/or types of provider calls and proactively partners with appropriate parties to recommend process enhancements or solutions. 
  • Performance management of temporary customer service associates including, call handling metrics, and behavioral observations
  • Adherence to Best Practices, Policies, and Procedures to ensure fair and consistent management of all temporary customer service representatives
Must be Professional, Energetic, Enthusiastic and a Leader! 





Skills
  • Supervising
  • Coaching
  • Prioritizing
  • Handling Confidential Information
  • Problem Solving
  • Quality Assurance
Education
  • High School (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Manager
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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