JOB PROFILE TITLE: Patient Advocate REPORTS TO (Job Title): Supervisor of Patient Engagement GENERAL SUMMARY: The primary purpose of this position is to provide excellent customer service to Pharmacy clients. This individual provides feedback to clients and staff by responding to inbound and making outbound calls, addressing patient issues, and ensuring proper delivery of orders. The CSA is also required to perform all tasks in a safe manner consistent with Company policies and state and federal laws. WORK STATUS: Full time ESSENTIAL DUTIES AND RESPONSIBILITIES: Ø Ensure prompt service to clients Ø Responsible for handling inbound and outbound calls regarding orders, general questions, and problem resolution. Ø Demonstrates the highest level of confidentiality standards in the handling of client relations and HIPAA (Health Insurance portability and Accountability Act) compliance. Ø Direct requests and unresolved issues to the appropriate associate. Ø Provide typed documentation of all communications received from calls and provided notification of any urgent order, shipping related issues and errors, complaints, or compliments to the appropriate party. Ø Participate in required training and educational sessions. Ø Verify patient information and update changes to their profile. Ø Performs other duties as directed by the Pharmacy Manager/Pharmacist. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Education/Training Ø HS Diploma/GED. Ø Ability to multi-task and prioritize while talking on the phone. Ø Eligible to participate and not excluded from federal or state health care programs, including but not limited to Medicare and Medicaid. Ø Knowledge of and skilled in the use and operation of computers. Ø Oral communication skills to communicate with patients and other health care professionals. Ø Analytical ability to interpret information and recommend solutions. Ø Attention to detail. Ø Repetitive standing, sitting, bending, stooping, kneeling, lifting, stretching, and reaching. Experience: One or more years of experience working in a call center is preferred Role-specific abilities/skills Ø Excellent communication skills. Ø Quick thinker and keen problem solver. Ø strong technical skills and comfortable with Microsoft Desktop Applications
Pharmacy Call center-
Patient interaction must be good on the phone and have great time management.
Must have experience with pharmacy and prescription knowledge.
The essential functions of this role include:
- Time Management
- Data Entry
- Years of experience: 0 years
- Experience level:Experienced
Working hours: 8:30 AM - 5 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.