Customer Service Representative I

  • location: Anaheim, CA
  • type: Permanent
  • salary: $48,000 - $52,000 per year

job description

Customer Service Representative I

Seeking an experieced CSR with order processing, pricing and possible manufacturing experience as a csr or inside sales rep. This position is direct hire and is compensated well. The company is large but the location is small with just 6 people total. There is room for growth as things start to reopen.



Responsibilities

  • Provide high level customer service for Culinary & Industries clients.
  • Supports Education and MJL/UK needs to ensure smooth operation.
  • Edits orders received for price and nomenclature.
  • Informs customers of unit prices, shipping dates anticipated delays and any additional information requested by the customer.
  • Processes and enters orders into computer system.
  • Evaluates orders to determine if credit hold is warranted, based on established guidelines. 
  • Processes orders for credit card payments. 
  • Specifies to shipping department any special labeling requirements for orders and any additional supplies needed for order fulfillment.
  • Records or files copy of orders received.
  • Ensures that quotes are processed through the quoting process in a timely manner.
  • Processes new customer account requests; maintains and implements changes to existing customer accounts.
  • Authorizes and processes Return Authorizations (“RA”).
  • Assists with international accounts (Mexico & Puerto Rico).


Skills
  • Customer Service
  • Telephone Etiquette
  • Interpersonal Sensitivity
  • CRM
  • Troubleshooting
  • Data Entry
  • detail oriented (3 years of experience is preferred)
  • pricing (3 years of experience is preferred)
  • placing orders (3 years of experience is preferred)
Education
  • High School
Qualifications
  • Years of experience: 4 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

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Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


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