Automotive Mechanic Customer Service

  • location: Sterling Heights, MI
  • type: Temporary
  • salary: $18 - $24 per hour

job description

Automotive Mechanic Customer Service

Do you have AUTOMOTIVE MECHANICAL experience?  Have you been a mechanic, and are looking to get out of the shop and into an office setting?  If so, we are looking for Remote Customer Service Representatives with Automotive experience. This is a great opportunity to start a long-term career with an established and desirable company.  The company offers excellent training and a team-oriented environment.

Responsibilities

 

Candidates MUST have high speed internet access and a dedicated quiet space to work from home.

- Inbound calls to assist customers. A representative will handle 30-60 calls per day. 
- Research and provide solutions to customer issues related to their vehicles
- Document information into a client management system
- Track customer interactions
 

Skills:

- Excellent customer services skills such as empathy and patience
- Good phone voice
- Proficient 10-key and typing speed

Qualifications: 

- MUST HAVE Automotive Repair experience
- Computer Savvy
- EXCELLENT written communication skills
- Proficient in Microsoft Word and Excel
- Experience in a customer service environment
- High Speed Internet Access

The essential functions of this role include:

  • working weekends
Skills

  • Automotive Mechanic (1 year of experience is required)
  • Computer Skills (1 year of experience is required)
  • Customer Service (1 year of experience is required)
  • Typing Skills (1 year of experience is required)
Education

  • High School (required)
Qualifications

  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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