Customer Advocate

  • location: Tucson, AZ
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer Advocate

Randstad is looking for a Customer Service Representative who is responsible for handling an array of duties. Some of these tasks including interacting with customers over the phone, and/or via email and social media. Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism. 



Responsibilities

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers


The essential functions of this role include:
  • working weekends
Skills
  • Customer Service
  • Active Listening
  • Empathy
  • sales (1 year of experience is preferred)
  • Basic Computer Skills
  • Typing Skills
  • Telephone Etiquette
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 6 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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