Does the idea of an open, challenging and collaborative environment put a smile on your face? A major HVAC company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.
Must be able to work: M- F 9-6pm and be flexible on weekends and nights as the call center is open 7 days a week and on call rotation is expected.
Opportunity for OT available.
Excellent written and verbal communication skills, including effective listening skills. Understanding of technical terminology. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. Able to make recommendations and take proactive approach.
Requires general knowledge of the organization, and thorough knowledge of company products and services. Requires ability to navigate a computerized data entry system or other relevant applications. Ability to build and foster relationships.
The essential functions of this role include:
- working up to 5 hrs of overtime per week
- working weekends
- Customer Service
- Telephone Etiquette
- Typing Skills
- Adapting to Change
- Active Listening
- Basic Software Skills
- Data Entry
- Microsoft Office (1 year of experience is required)
- Years of experience: 2 years
- Experience level:Entry Level
Working hours: 9 AM - 6 PM
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