Remote Customer Service Representative

  • location: Cypress, TX
  • type: Temp to Perm
  • salary: $12 per hour

job description

Remote Customer Service Representative

Are you looking for an immediate REMOTE position? We have several open roles for experienced call center reps to work from any state! (This remote opportunity requires Windows 10)

Pay: $12.00 hourly 

Hire date: September 18th (every Friday following will be a new training class)

Location: Work from home

Schedule: Monday to Sunday (hours will be decided by client must be able to work any day 9am to Midnight EST)

2 week virtual training will be provided! Candidates must have their own work from home equipment: high speed internet, USB headset, ethernet cable, up to date laptop or desktop. Photo of workstation will be required. This is a full time position.

Candidates must pass an extensive background check.

This remote position is temporary to hire. To move forward please share your resume to avesta.shaygannik@randstadusa.com

Resumes must demonstrate 1 year of call center experience.

The Customer Service Representative is responsible for going the extra mile to provide a Customer centric experience, providing critical logistics assistance efficiently and accurately, and building trust in order to gain long term loyalty. 

Responsibilities

 

  • Answer calls from customers to place orders.
  • Respond professionally and efficiently to customers, explain possible solutions, and ensure that customer’s feel supported and valued.
  • Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed.
  • Utilize software, databases, and tools appropriately.
  • Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.
  • Update customer record with specific details of each call.
Skills

  • Customer Service
  • Active Listening
  • Telephone Etiquette
  • Basic Software Skills
  • Troubleshooting
  • Data Entry
  • Call Center Support
  • Patient Support
  • Typing Skills
  • Empathy
  • CRM
Education

  • High School (required)
Qualifications

  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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