Customer Service Rep - Remote

  • location: Jacksonville, FL
  • type: Temp to Perm
  • salary: $12.50 - $13.50 per hour

job description

Customer Service Rep - Remote

Do you love to talk and help people? Are you looking to get started with something right away with weekends off? If you have six months to a year of customer service experience, then we would love to hear from you asap! We are gearing up to start a few new classes over the next several weeks that will allow you to work from the safety and comfort of your home! In this role, you will be taking calls from patients and customers with regard to non-emergency related transportation. The shifts are 9am - 6pm /10am - 7pm /11am to 8pm and you will need to be flexible for any shifts, or you will not be qualified, as it may change weekly.  Pay is $12.50 for the first two weeks of training and then will be $13.50 per hour. This is an exceptional opportunity from now to the end of the year. Please apply directly o this post with your resume to highlight your customer service experience today! These positions are temporary but the positions have the potential to become permanent. You will be required to do an On-Demand Interview and Assessment testing to be considered for the position, keep an eye on your emails. Technology Requirements:  Computer Operating system with Windows 10    RAM Memory: 4 GB of FREE RAM                                Broadband home router for Hardwire Set Up                                       USB Headset 







Responsibilities

  · Ensure timely arrival for assigned work shift/training and be logged in for calls at the start and duration of each shift

    · Answering about 40 calls a day from all 50 states to validate insurance carriers for eligibility.
Scheduling transportation for the ambulances.  

  · Ensure timely arrival for assigned work shift/training and be logged in for calls at the start and duration of each shift  

· Process policy changes and provides assistance for a variety of inquiries

· Provide exceptional customer service accurately and consistently







The essential functions of this role include:

  • working in a smoke free environment
  • working up to 5 hrs of overtime per week
Skills
  • Customer Service
  • Telephone Etiquette
  • CRM
  • Basic Computer Skills
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 9 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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