Call Center Rep

  • location: Kansas City, MO
  • type: Temporary
  • salary: $15.50 per hour

job description

Call Center Rep

Are you looking for the next steps in your call center career? Take that first one by applying to be a CSRI (Customer Service Representative). If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a Customer Services Representative or experience in a related position.  



Responsibilities

Receives inbound calls from customers and provides answers to questions
Updates call record.  Data entry
Transfer calls to Tier II CSR's
Adjusts to changes in work schedules and adheres to shift requirements 

Work in a variety of systems to perform required tasks.
Manage prioritized tasks in a time-sensitive environment.
Perform other tasks as assigned by leadership.



The essential functions of this role include:

  • working in a smoke free environment
  • working weekends
Skills
  • Telephone Etiquette
  • Customer Service
  • Active Listening
  • Call Center Support (1 year of experience is preferred)
  • Basic Computer Skills
  • Basic Software Skills
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 7 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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