Remote Customer Service Representative

  • location: Dallas, TX
  • type: Temp to Perm
  • salary: $12.50 - $13.50 per hour

job description

Remote Customer Service Representative

Calling all customer service professionals looking for an opportunity to work from home! We have several positions open for immediate remote work from home opportunities. $12.50/hour for training, then a raise to $13.50/hour after training! - You will need a laptop, or a PC with version windows 7 or newer, (Mac, Chrome Books and tablets will not work). - You will also need a USB headset.You will need to be able to hard wire line for your internet. Schedule is Monday - Friday, 40 hours per week, schedule will be set at determined time between 7:00am - 7:00pm. Please send resume to Aaron.Wallace@randstadusa.com and apply! If this is something you are interested in please apply!

Responsibilities

• Schedule, modify, and cancel reservations as requested with the highest degree of accuracy.

• Answer calls from customers to learn about and address their needs and manage other issues with products or services.

• Perform logistics troubleshooting and confirm resolution with the customer, approaching each call with a “one-call resolution” mindset.

• Respond professionally and efficiently to customers, explain possible solutions, and ensure that customer’s feel supported and valued.

• Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed.

• Utilize software, databases, and tools appropriately.

• Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.

• Update customer record with specific details of each call.





Skills

  • Customer Service
  • Telephone Etiquette
  • Typing Skills
  • Basic Software Skills
  • Troubleshooting
  • Basic Computer Skills
  • Active Listening
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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