Customer Service

  • location: Hudson, NH
  • type: Temp to Perm
  • salary: $20 - $22 per hour

job description

Customer Service

Responsibilities

·   Provided customer management and support for assigned customers via phone and email

·   Perform order entry for assigned customer POs, including contract review

·   Responsible for handling of all customer change orders and customer RMA’s

·   Responsible for providing customer quotes including

-       Quote entry and setup

-       Management of quotes through engineering and purchasing for costing

-       Prepare the final quote/proposal for delivery to the customer by establishing price and lead time based on inputs from engineering, purchasing and historical data

-       Present the final quotes to management for sign off

·   Purchase order and contract negotiations with customers

·   Customer account profit and loss monitoring and review on a monthly/quarterly basis.  Monitor and manager material and labor cost over runs.

·   Communicate effectively with other department



Responsibilities

Responsibilities

·   Provided customer management and support for assigned customers via phone and email

·   Perform order entry for assigned customer POs, including contract review

·   Responsible for handling of all customer change orders and customer RMA’s

·   Responsible for providing customer quotes including

-       Quote entry and setup

-       Management of quotes through engineering and purchasing for costing

-       Prepare the final quote/proposal for delivery to the customer by establishing price and lead time based on inputs from engineering, purchasing and historical data

-       Present the final quotes to management for sign off

·   Purchase order and contract negotiations with customers

·   Customer account profit and loss monitoring and review on a monthly/quarterly basis.  Monitor and manager material and labor cost over runs.

·   Communicate effectively with other department



Skills

  • Customer Service
  • ERP
  • Follow-up
  • Telephone Etiquette
Education
  • Bachelors
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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