A Government Agency in Downtown Phoenix is looking for a hard working, reliable and professional Inbound Customer Service Specialist to join their growing team. This position is responsible for handling all incoming phone calls regarding the the Agency's licensing process. The successful candidate is able to provide courteous and professional service to customers in the business sector and will have experience with inbound call center roles and requirements.
This is a long term temporary position lasting at least 6 months with potential to extend up to 12 months or convert to a permanent employee depending on performance.
- The salary is $13.64 an hour
- Working Hours: Monday - Friday 8:00am - 5:00pm
- Location: Phoenix, AZ 85007
The Customer Service Representative will interact with customers via telephone to answer specific questions regarding application filing requirements with the Agency. Some interactions will include the resolution of problems and customer complaints along with answering general questions regarding filing and licensing.
The Customer Service Representative serves as a Division representative to the public, specifically the business sector and must exhibit a professional demeanor at all times.
- Customer Service (1 year of experience is preferred)
- Phone Ettiquette
- Microsoft Office
- Interpersonal Skills
- Basic Computer Skills
- Inbound Call Center (1 year of experience is preferred)
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 8 AM - 5 PM
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