Call Center Representative

  • location: Richardson, TX
  • type: Temp to Perm
  • salary: $15 per hour

job description

Call Center Representative

Randstad has an exciting opportunity currently available in the Irving area! We are looking for experienced Call Center Representatives to join this team! *This position will start as a remote, work-from-home position, but will eventually transition back into office once open. Schedule: Monday- Friday from 8:00AM-4:30PM for training (4 weeks)  

Responsibilities

High Complexity High Call Volume

  • Researches information to service and resolve customer and agent inquiries and account issues
  • Assists with problem solving, research and implementation of solutions
  • Assists Agents, their staff and customers with product, policy, or procedure telephone inquiries, questions, and service requests
  • Processes and/or routes transactions, requests, and inquiries following established procedures and resources
  • Communicates with agents, customers and/or business partners to obtain required information and/or forms
  • Identifies, researches, and responds to questions or issues related to Investment Planning Services, retirement plan accounts, regulations, legislation




Skills
  • Basic Computer Skills
  • Customer Service
  • Telephone Etiquette
  • Call Center Support
  • Active Listening
Education
  • No Degree Required
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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