Customer Care Representative

  • location: Fort Lauderdale, FL
  • type: Permanent
  • salary: $24,960 - $33,280 per year

job description

Customer Care Representative

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major healthcare company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer related issues.

Responsibilities

 

  • Provide general technical consulting to customers distinguishing among meter, strips. controls, user handling and/or software issues in order to enhance customer satisfaction.
  • Basic knowledge and experience with complaint handling and understanding of adverse events.
  • Must have demonstrated basic knowledge of diabetes and its impact on patient safety and risk. 
  • Document via computer all complaints, inquires or training requests when received either by phone, fax or mail.
  • Escalate possible adverse events complaint to the Post Market Compliance group.
  • Review each complaint/inquiry and categorize them following the complaint handling
  • procedure QSI-14-02.
  • Follow up on all calls that require further customer training, proper use of meters and or user type related complaints.
  • Must have excellent written, and oral communication skills.
  • Good computer skills. Word, power point, excel. Good typing skills.
Skills

  • Call Center Support (3 years of experience is required)
  • Diabetes Healthcare Experience (3 years of experience is required)
  • Healthcare Experience (3 years of experience is required)
  • Laboratory Experience (3 years of experience is required)
  • Microsoft Office (3 years of experience is required)
  • Bilingual (3 years of experience is preferred)
  • Empathy
  • Telephone Etiquette
  • Active Listening
  • Patient Support
  • Basic Software Skills
  • Typing Skills
Education

  • Associates
Qualifications

  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 10 AM - 6:30 PM

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