Does the idea of an open, challenging and collaborative environment put a smile on your face? A major healthcare company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer related issues.
- Provide general technical consulting to customers distinguishing among meter, strips. controls, user handling and/or software issues in order to enhance customer satisfaction.
- Basic knowledge and experience with complaint handling and understanding of adverse events.
- Must have demonstrated basic knowledge of diabetes and its impact on patient safety and risk.
- Document via computer all complaints, inquires or training requests when received either by phone, fax or mail.
- Escalate possible adverse events complaint to the Post Market Compliance group.
- Review each complaint/inquiry and categorize them following the complaint handling
- procedure QSI-14-02.
- Follow up on all calls that require further customer training, proper use of meters and or user type related complaints.
- Must have excellent written, and oral communication skills.
- Good computer skills. Word, power point, excel. Good typing skills.
- Call Center Support (3 years of experience is required)
- Diabetes Healthcare Experience (3 years of experience is required)
- Healthcare Experience (3 years of experience is required)
- Laboratory Experience (3 years of experience is required)
- Microsoft Office (3 years of experience is required)
- Bilingual (3 years of experience is preferred)
- Telephone Etiquette
- Active Listening
- Patient Support
- Basic Software Skills
- Typing Skills
- Years of experience: 3 years
- Experience level:Experienced
Working hours: 10 AM - 6:30 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.