Technical Customer Service

  • location: Concord, NC
  • type: Permanent
  • salary: $30,000 per year

job description

Technical Customer Service

Would you say you have experience providing world class customer service? We have a local technology company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.  There is the opportunity to move into a sales role, so assisting that department in your downtime will occur as well.   

Responsibilities

  • Answering incoming calls, attending to parts orders, assisting customers, and seeks opportunities to promote additional sales
  • Utilizes online and offline catalogs, software programs, and other resources as needed to determine the correct parts for the customers
  • Keep a “Quick Reference” guide for all common parts; this helps aid in assisting customers as quickly and efficiently
  • Works closely with Product Support Representative and assists with parts proposals and invoicing transactions
  • Professionally handles customer complaints in a courteous manner and alerts management when needed
  • Assist the service department with parts needs and provides support as needed
  • Assists in the pickup and delivery of parts and supplies as needed
  • Assists in all aspects of parts inventory control including the annual parts inventory


Skills
  • Customer Service (3 years of experience is required)
  • Tech Support (2 years of experience is required)
  • Sales (2 years of experience is preferred)
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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