CSR Inbound Work from Home

  • location: Orlando, FL
  • type: Temp to Perm
  • salary: $12.50 - $13.50 per hour

job description

CSR Inbound Work from Home

Are you looking for the next steps in your career? Take that first one by applying to be a Remote CSR. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a CSR or experience in a related position.                                     Technology requirements: BYOD Computer Operating System level i.e. Windows 10  BYOD Anti Virus solution Home office setup, i.e. Wired only NOT WIFI      Broadband Home router Broadband supplier and associated medium of delivery, i.e. NO SATELLITE SERVICES                      Broadband download 20+ upload 10speeds                                                           BOYD  Intended headset. If you have these qualifications Keep on reading and schedule an interview TODAY!

Responsibilities



— Schedule, modify, and cancel reservations as requested with the highest degree of accuracy.
— Answer calls from customers to learn about and address their needs and manage other issues with products or services. 
— Perform logistics troubleshooting and confirm resolution with the customer, approaching each call with a “one- call resolution” mindset.
— Respond professionally and efficiently to customers, explain possible solutions, and ensure that customer’s feelUpdate customer record with specific details of each call.
— Actively participate and engage in frequent coaching and feedback opportunities in order to maximize individual performance and growth potential. Adhere to all company policies and procedures.
—Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed.
— Update customer record with specific details of each call.
— Understand and strive to meet or exceed call center metrics, while providing excellent customer service.
 



Skills

  • CRM
  • Typing Skills
  • Basic Software Skills
  • Telephone Etiquette
Education
  • High School (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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