The Customer Service Representative is responsible for answering and handling inbound calls from client employees as well as conducting outbound calls for follow-up as required. All calls are recorded and can be evaluated according to quality and efficiency guidelines. The Customer Service Representative will greet the employee, answer concerns and questions educating them on their benefits, and solve complex issues relating to their health, savings, retirement plans and human resource related issues. The Customer Service Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Please apply directly for immediate consideration. Position are slated to begin September 14th.
Utilizes personal computer and Windows NT and Lotus Notes software (knowledge of tools i.e., calculator,
data entry, and navigating the Internet) to access customer accounts and product information for features
and problem resolution.
Utilizes the telephone system with headset throughout the workday.
Assists customers with a wide variety of benefit questions and plan features via information accessed
through the computer. Reviews the employee’s account and answers questions within the parameters of
Aon Hewitt’s policies and procedures.
Creates and updates employee file in database via computer as authorized by Aon Hewitt.
Keeps current on Aon Hewitt’s programs and services through on-going training provided by Aon Hewitt and
by utilizing the computer-based program.
Attends meetings and training as directed.
Performs additional tasks as directed.
The essential functions of this role include:
- working in a smoke free environment
- working up to 5 hrs of overtime per week
- Customer Service
- Telephone Etiquette
- Basic Computer Skills
- Active Listening
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 8 AM - 6 PM
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