Customer service

  • location: Aston, PA
  • type: Permanent
  • salary: $37,000 - $43,600 per year

job description

Customer service

Aston, PA- Global logistics company that specializes in clinical trials has a direct hire opening for a Customer Service Representative.  This person must be able to handle a high volume, fast paced position with multiple priorities going on at once. SEVERAL shifts are available: Monday-Friday 7am-3:30pm Monday-Friday 3:00pm-11:30pm Monday-Friday 11pm-7:30am Salary= $18-21/hour depending on experience  

Responsibilities

 

This person will be responsible for answering incoming calls from patients, dispatching courier to pick up specimen from patient, monitoring shipments until delivered within the agreed time frames to it's destination, updating information in the system and verifying shipment documentation where applicable.  This person will also be responsible for working closely with other branch locations in regards to this clinical trial and dealing with any project related queries from internal and external parties.  Ability to work in a fast paced, high pressure environment dealing with time sensitive deadlines.  Excellent communication and problem solving skills

Skills

  • Logistical support (1 year of experience is preferred)
  • Supply chain (1 year of experience is preferred)
  • Customer Service
  • Telephone Etiquette
  • Adapting to Change
  • Operations
Education

  • High School
Qualifications

  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 3:30 PM

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