Remote Customer Service

  • location: Swedesboro, NJ
  • type: Temporary
  • salary: $16.50 - $17.50 per hour

job description

Remote Customer Service

Are you looking for a position that will allow you to work from your home? Randstad is looking to hire remote customer service representatives!                                                                                                                                                                        

Responsibilities

Answer incoming calls from consumers including the general public, prospective enrollees and
people assisting enrollees or acting on their behalf in accordance with all performance standards,
policy and procedures, and protocols.
 Process new applications for health care coverage via the telephone, mail, and web, including
building tax household, household income, eligibility determinations, interpreting determinations
made by the Marketplace, and enrollment into health plans.
 Process life event changes, demographic updates, disenrollment requests, and special enrollment
periods as requested.
 Transfer/refer consumers to appropriate entities according to the established guidelines.
 Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to
alternate sources when appropriate.
 Escalate calls or issues to the appropriate designated staff for resolution as needed.
 Track and document all inquiries using the applicable systems.





Skills

  • Customer Service
  • Call Center Support
  • Benefit Enrollment
  • Basic Computer Skills
  • Do you live in New Jersey
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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